Lesson of the Day: Power can create a false sense of importance. Focus on what’s right not who’s right. Key Points: 1.) A Day As The Battalion Chief 2.) I’m Not That Good 3.) Gate Keepers
Lesson of the Day: Memos and SOP’s do not change the culture of a department. Influence, building relationships and training does. Key Points: 1.) Pull over, I am going to puke! 2.) Highrise Ops 3.) Firehouse Visit