In this post, I discuss Implementing change with little resistance.

So if you want to make change without hearing bitching, make your department better, and experience less headaches, keep reading!

– What looks like resistance is often a lack of clarity.
– If you want people to change, you must provide crystal-clear direction
– What looks like a people problem is often a situation problem
– Why, What, How
– Examples
– first thing apparatus checks
– riding assignments
– Hose load

The problem is communicating to the receiver in a teaching scenario. You have to teach at the person’s understanding level that they’re at. You cannot teach at your understanding level. If you are teaching something, then you most likely have a great deal of knowledge and experience in the subject. Whoever the students are most likely do not have much knowledge or experience in that area. This is why it is crucial to teach at the level of understanding that they have.

Another problem area is how clear we think we are communicating. We think we’re clear and guess what, we’re not, that’s why I do expectations with every crew member. That’s why I have rules of engagement. That’s why I send out a daily agenda. It’s a lot of repetitiveness but when you’re repeating the same thing it becomes more clear. So if people aren’t doing what you want it is most likely because you’re not being as clear with what you want ask you think you are.

When its all said and done, if you get the environment right, you’re going to produce quality results.

Get the rest of the episode HERE.

More Information Learn more about how you can improve your results with getting buy in for change with fixyourfirehouse.com and brotherhoodcoaching.com

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